We invited a subscriber to a nationally known cable modem ISP,
who uses a cartoon portrayal featuring a small Arizona bird,
to send us a trace of a computer troubleshooting issue.
Unfortunately, his ISP has problems with their mailserver, as well.
This is a clear examplar of the fact that email is not a 'guaranteed
delivery' mechanism for conveying content; that is is not 'guaranteed'
as to order of delivery; and that it is a 'best efforts' only medium
of communication. It is also why we offer a web-form for getting
email to us when 'issues' arise.
Similar to our Lyris example with short reply timeouts,
another issue is at work. We have made the trace web browser freindly, and
snapshotted a stream with three tries by the remote MTA
of mail delivery to our MTA. We have NOT
colorized or done markup beyond fixing angle-brackets and adding
long line line breaks, so you can have a clean example to
mark up and diagnose. Try your hand at reading a trace.
We sell support and development consulting services
in a wide variety of server
applications -- Big Iron Unix (Aix, HP-UX, Solaris), the Open Source *BSD and
Linux variants, and the workgroup commercial variants (Novell, SCO, NT,
XP, OS/2). If your organization needs such services, consider contacting us for a
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